FAQs (Moving Frequently Asked Questions)

What is the simplest way to contact Gen Mover  to enquire or book the services?

Whether you are looking to have your questions answered or you want to book a service, call us or email us at  enquiry@relocationservicesmalaysia.com. Once we receive your message, our team gets in touch with you.

What happens after I submit my enquiry?

We will call you back or email you with reference to your enquiry within 48 hours. If you choose to book one of our services, we will send you an invoice to confirm your booking within the same timeframe.

How can I partner with you to speed up my move?

Here’s what you can do before the day of move.

  • Create name tags for each box and pack your items room wise
  • If you can, sort out the boxes i.e. lighter at the top and heavier at the bottom
  • Wipe off and dry out each household item and all appliances
  • t’s always safe to bubble wrap delicate items. Even consider covering certain things with pillows, blankets or towels so the chances of breakage are reduced to minimum

Can I reschedule or cancel my booking altogether?

You can choose to reschedule or cancel your booking 7 days prior to the day of moving. Else, charge will apply.

How to report if I’m not satisfied with your service?

We ensure the highest quality of customer service through each step of your move. However, if there’s anything you didn’t like then please share your feedback by contact us. We will address that asap. 

Can you help me move over a weekend or on a short notice?

Yes, we truly understand that you might need to move urgently. We do cater such moves but at a notice of 48 hours so we can ensure everything is smooth and organized for me.

How do I pay for my move?

We ask you to pay 50% upfront while remaining upon reaching the destination. Currently we only accept bank deposits.